Doing Your Part
The Federal government, State and local law enforcement agencies,
and the legitimate moving industry have joined forces to combat moving fraud, but you have an important role to play as well. If you're planning to move, it's important to learn as much as you can about your rights and responsibilities.
You can also use this site to link to other government, law enforcement and moving industry information sources. This is very important if you're looking for more detailed State and local information, including how to file a complaint.
Your Moving Rights and Responsibilities | Protect Your Memories. Your Money. Your Move.
Publication No. FMCSA-ESA-03-006
Revised April 2006
Table of Contents
- What Is Included in This Booklet?
- Subpart A - General Requirements
- Subpart B - Before Requesting Services from Any Mover
- Subpart C - Service Options Provided
- Subpart D - Estimating Charges
- Subpart E - Pickup of My Shipment of Household Goods
- Subpart F - Transportation of My Shipment
- Subpart G - Delivery of My Shipment
- Subpart H - Collection of Charges
- Subpart I - Resolving Disputes with My Mover






